Privacy Policy

The purpose of this Privacy Policy of SIA Rozes Skaistums (hereinafter referred to as the "Privacy Policy") is to provide individuals who are customers of SIA Rozes Skaistums (hereinafter referred to as "Visitors") and who visit the website www.estere.lv (hereinafter referred to as the "Website") with information about the processing of their personal data, including the purposes, legal basis, scope, protection and retention periods of such processing, as well as their rights as data subjects during the collection, processing and storage of personal data.

SIA Rozes Skaistums respects the privacy of its Visitors and is committed to protecting their personal data. The company respects Visitors' rights to lawful personal data processing in accordance with applicable legislation, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation, hereinafter referred to as the "GDPR"), as well as applicable national data protection laws.

This Privacy Policy applies to the processing of personal data regardless of the form or medium in which the Visitor provides such data to SIA Rozes Skaistums, including through the Website, mobile applications, self-service portals, paper documents or telephone communications.

Additional or different provisions may apply to specific types of personal data processing, such as the use of cookies, their purposes and related technologies. Visitors will be informed of such provisions when providing their personal data to SIA Rozes Skaistums.

Payment processing is provided by the payment platform makecommerce.lv. Therefore, our company transfers the personal data necessary for processing payments to the platform operator, Maksekeskus AS.

1. Data Controller and Contact Information

SIA Rozes Skaistums

Registered address: Draudzības iela 3, Skrīveri, Aizkraukle Municipality, LV-5125, Latvia
Company Registration No.: 40203210081
Email: estere.cosmetics@gmail.com
Phone: +371 20301002

Visitors may use the contact information above or contact SIA Rozes Skaistums at its registered address to ask questions regarding the processing of their personal data. Requests to exercise data subject rights may be submitted in accordance with this Privacy Policy.

2. What Information Do We Collect?

By using the services provided through the Website or becoming a registered user, the Visitor agrees that the information provided will be processed and stored in accordance with this Privacy Policy.

The Visitor is responsible for providing accurate, valid and complete personal data in their user profile when placing an order.

When providing services through the Website, we collect, store and use the following personal data:

• Name, email address, mobile phone number and other information necessary to process and deliver an order.

• Information about the Visitor's computer, visits and purchases on the Website, including the Visitor's IP address and the date and time of registration on the Website.

• Any other information provided while using the Website and its services or communicating with us.

SIA Rozes Skaistums processes Visitors' personal data on the following legal grounds:

• Performance of a contract: To conclude and fulfil a distance sales contract based on the Visitor's request or order.

• Compliance with legal obligations: To fulfil obligations imposed on SIA Rozes Skaistums by applicable laws and regulations.

• Consent: Where the Visitor has given consent to the processing of personal data.

• Legitimate interests: To pursue the legitimate interests of SIA Rozes Skaistums arising from its relationship with the Visitor, contractual obligations or applicable laws.

The legitimate interests of SIA Rozes Skaistums include:

• Conducting business activities.

• Providing online purchasing services.

• Ensuring the fulfilment of contractual obligations.

• Analysing the operation of www.estere.lv, other websites and mobile applications, and developing and implementing improvements.

• Administering the www.estere.lv website.

• Carrying out activities to attract and engage Visitors.

• Segmenting the Visitor database to provide services more effectively.

• Developing and promoting products and services.

• Ensuring and improving service quality and delivery efficiency.

• Administering payments.

• Contacting public authorities, law enforcement agencies and courts to protect the company's legitimate legal interests.

3. Cookies

A cookie is a small text file that a website stores on a Visitor's computer or mobile device when they visit the Website.

Cookies allow the Website to remember the Visitor's actions and preferences, such as login details, language, font size and other display preferences, so that these settings do not have to be entered again each time the Visitor returns to the Website.

Cookies contain information sent by a web server to a web browser and stored by that browser.

When visiting the Website, the Visitor is shown a notification informing them that cookies are used.

By continuing to use the Website, the Visitor confirms that they have read and agree to the terms governing the use of cookies and their purposes. Accordingly, the legal basis for the use of cookies is the Visitor's consent as a user of www.estere.lv.

If the Visitor does not wish cookies to be used on their devices, they may change their browser's security settings.

The Visitor may withdraw their consent at any time by deleting stored cookies.

For the purposes of this Privacy Policy, the term "cookies" also includes similar tracking technologies.

www.estere.lv uses third-party cookies to improve the operation of the Website, compile internal statistics and manage advertising campaigns.

The third-party cookies used by www.estere.lv include:

• Google Analytics, developed by Google LLC, which uses cookies to collect statistical data about visits to the Website. This tool helps us understand the behaviour of Estere Nature Cosmetics Visitors on the Website and obtain aggregated information about Website visitors.

• Facebook Pixel, developed by Facebook Inc., which collects statistics about Website visits, Visitors' interests and behaviour, and helps measure the effectiveness of online marketing activities.

Third-party tools do not store personally identifiable information, and Website usage patterns are always analysed in an aggregated and anonymous form.

For further information about how www.estere.lv uses cookies, please contact us at estere.cosmetics@gmail.com.

For Visitors' convenience, the Website may contain links or references to other websites.

Please note that www.estere.lv is not responsible for the privacy practices or content of other websites, and this Privacy Policy does not apply to those websites.

4. Use of Visitors' Personal Data

www.estere.lv uses collected personal data only for the purposes specified in this Privacy Policy.

The purposes for which Visitors' personal data are used include:

4.1. Sale of products:

• Identifying the Visitor.

• Preparing invoices.

• Recording payments for orders.

• Delivering products and fulfilling obligations under distance sales contracts.

• Fulfilling warranty obligations.

• Reviewing and processing complaints and objections.

4.2. Communicating with Visitors and sending notifications.

4.3. Displaying information about the Visitor's previous purchases.

4.4. Sending information by post, email or other means regarding news from SIA Rozes Skaistums and other services provided by the company, where SIA Rozes Skaistums considers such information necessary.

If you no longer wish to receive marketing communications, you may unsubscribe at any time by sending an email to estere.cosmetics@gmail.com and/or clicking the unsubscribe link included in the communication you receive.

5. Disclosure of Information

SIA Rozes Skaistums protects personal data using modern technological solutions, taking into account existing privacy risks and the organisational, financial and technical resources reasonably available to the company.

Visitors' personal data are processed within the European Union / European Economic Area (EU/EEA).

www.estere.lv will not disclose Visitors' personal data to unrelated third parties unless such disclosure is necessary to comply with applicable laws and regulations, fulfil the Visitor's requests, or is otherwise legally permitted and/or required.

6. Visitor Consent to Data Processing and the Right to Withdraw Consent

The Visitor gives consent to the processing of personal data by registering on the Website, logging in using the tools provided on the Website and/or using their user profile, making purchases and/or confirming an order.

The Visitor has the right to withdraw their consent to personal data processing at any time, using the same method by which consent was given, including through their user profile on www.estere.lv or by contacting estere.cosmetics@gmail.com.

In such cases, further processing of personal data based on the previously given consent for the relevant purpose will cease.

Withdrawal of consent does not affect the lawfulness of processing carried out while the Visitor's consent was valid.

Withdrawal of consent does not prevent personal data from being processed where another lawful basis for processing exists.

7. Visitors' Rights and Responsibilities

Visitors have the right to receive information regarding the processing of their personal data in accordance with applicable laws and regulations.

Visitors may access and correct their personal data and submit requests to exercise their rights by:

• Registering and/or using their user profile on www.estere.lv.

• Sending an email to estere.cosmetics@gmail.com.

• Sending a personally signed written request to: SIA Rozes Skaistums, Draudzības iela 3, Skrīveri, Aizkraukle Municipality, LV-5125, Latvia.

SIA Rozes Skaistums provides personal data after verifying the identity of the person requesting the information, assessing the request and processing it in accordance with applicable laws and regulations.

Visitors have the right to delete their user profile on www.estere.lv.

In such cases, SIA Rozes Skaistums retains only the information necessary to protect its own and/or third parties' legitimate interests, comply with orders from public authorities, resolve disputes, prevent problems or fulfil any contract concluded between the Visitor and SIA Rozes Skaistums.

Visitors may exercise their rights in accordance with applicable European Union and national legislation.

If a Visitor believes that their privacy rights have been violated, they may submit a complaint to the supervisory authority, the Data State Inspectorate of Latvia (Datu valsts inspekcija).

8. Retention Period of Personal Data

SIA Rozes Skaistums stores and processes Visitors' personal data for as long as at least one of the following conditions applies:

• The Visitor's personal data are necessary for the purpose for which they were collected.

• SIA Rozes Skaistums and/or the Visitor may exercise their legitimate interests in accordance with applicable laws and regulations, for example, by submitting objections or bringing legal claims before a court.

• There is a legal obligation to retain the data, for example, under the Accounting Law.

• The Visitor's consent to the relevant personal data processing remains valid, provided that no other lawful basis for processing exists.

When none of the above conditions continues to apply, the retention period for the Visitor's personal data ends.

9. Amendments to the Privacy Policy

SIA Rozes Skaistums reserves the right to amend or supplement this Privacy Policy by publishing the updated version on the website www.estere.lv.