Shipping policy
Shipping Policy
We deliver orders throughout Latvia, the Baltic States, the European Union and other countries worldwide. The exact shipping cost is displayed at checkout.
Shipping Within Latvia
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DPD Parcel Locker – €3.50; delivery within 2–5 business days.
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Courier Delivery in Latvia – €4.00; delivery within 2–5 business days.
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Latvijas Pasts Parcel Locker – €2.00 for orders up to €39.99; free shipping on orders of €40.00 or more; delivery within 2–5 business days.
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Omniva Parcel Locker – €3.50; delivery within 2–5 business days.
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SmartPost Parcel Locker – €3.00; delivery within 2–5 business days.
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Unisend Parcel Locker – €2.50; delivery within 2–5 business days.
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Venipak Parcel Locker – €2.50; delivery within 2–5 business days.
Shipping to the Baltic States
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Courier Delivery – €5.00; delivery within 3–6 business days.
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SmartPost Parcel Locker – €5.00; delivery within 3–6 business days.
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Unisend Parcel Locker – €3.50 for orders up to €39.99; free shipping on orders of €40.00 or more; delivery within 3–6 business days.
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Venipak Parcel Locker – €4.00; delivery within 3–6 business days.
Shipping Within the European Union
Shipping by postal or courier service costs €6.50 for orders up to €59.99.
Free shipping is available for orders of €60.00 or more.
Estimated delivery time: 5–9 business days.
Shipping to Other Countries Worldwide
Shipping by postal or courier service costs €10.00 for orders up to €89.99.
Free shipping is available for orders of €90.00 or more.
Estimated delivery time: 7–14 business days.
Delivery times are estimates and may vary due to public holidays, carrier workload, customs procedures or other circumstances beyond the Seller's control.
The Buyer is responsible for providing an accurate shipping address and correct contact information.
Customs Duties and Import Taxes
When placing an order for delivery outside the European Union (EU), please be aware that additional charges may apply in the destination country. These may include customs duties, import value-added tax (VAT), customs clearance fees or administrative charges imposed by the shipping carrier.
These charges are not included in the product prices or shipping fees displayed in our online store unless explicitly stated otherwise at checkout. If any such charges apply, they are the responsibility of the shipment recipient.
The application and amount of additional charges depend on the customs and tax regulations of the destination country, as well as the terms and conditions of the selected shipping service provider.
Estere Nature Cosmetics cannot guarantee in advance whether such charges will apply or what their amount may be.
Before placing an order, we recommend familiarising yourself with the import regulations of your country.
Shipping of Temperature-Sensitive Products
Some Estere Nature Cosmetics products are made from natural ingredients and are sensitive to elevated ambient temperatures.
Exposure to heat may cause certain products to soften, change their consistency or shape, or partially or completely melt.
Outdoor parcel lockers do not guarantee storage temperatures suitable for cosmetic products. The temperature inside a parcel locker may vary depending on weather conditions.
Therefore, during warm and hot weather, we recommend choosing one of the following delivery options for temperature-sensitive products:
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Courier delivery;
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An indoor parcel locker, where this delivery option is available.
In weather conditions where there is a significant risk of product damage, the Seller may temporarily restrict the availability of certain delivery methods or contact the Buyer to agree on a more suitable delivery option.
After receiving the Product, the Buyer is responsible for storing it under conditions appropriate to its characteristics.
Damage During Delivery
If, upon receiving a shipment, you notice visible damage to the outer packaging, product packaging or the Product itself, we kindly ask you to take photographs as soon as possible of:
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The outer packaging of the shipment;
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The shipping label;
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The inner packaging;
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The damaged Product.
Please inform the Seller of any identified damage by contacting us at:
If the damage occurred during transportation before the risk of loss or damage to the Product passed to the Buyer, the Buyer's claim will be handled in accordance with applicable laws and regulations.
Where necessary, the Seller will independently resolve any claim for compensation with the relevant shipping service provider.
Important Information When Choosing an Outdoor Parcel Locker
During hot weather, we recommend choosing courier delivery or an indoor parcel locker for temperature-sensitive Estere Nature Cosmetics products.
Outdoor parcel lockers are not temperature-controlled storage facilities, and high ambient temperatures may affect the consistency and shape of the products.